At Aurastone, your satisfaction is our top priority. We strive to offer high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In its original packaging.
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Accompanied by a receipt or proof of purchase.
Note: Certain types of goods are exempt from being returned, such as custom-made or personalized products.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5-10 business days.
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If your return is rejected (due to use, damage, or missing parts), we will notify you with an explanation.
Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account again.
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Then, contact your credit card company — it may take some time before your refund is officially posted.
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Next, contact your bank — there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at aurastoneveneer@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at aurastoneveneer@gmail.com with your order details.
Non-Returnable Items
The following items cannot be returned:
Shipping Returns
To return your product, you should mail it to:
Aurastone
Second floor, Shop no. 34/2-22, near Indian Bank, sector 3, Pratap Nagar, Jaipur Rajasthan 302033
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
